Privacy Policy (English)
Last Updated: June 6, 2025
PT. Gramer Indonesia (“we,” “us,” or “our”) operates the https://ptgramer.com/ website (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.
We use your data to provide and improve our services. By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our service to you.
Types of Data Collected:
- Personal Data: While using our Site, especially through our contact forms, chat feature, or when you request a quote, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:
- Name
- Email address
- Phone number
- Company Name
- Address, State, Province, ZIP/Postal code, City
- Usage Data: We may also collect information on how the Site is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
- Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Site and we hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
2. How We Use Your Information
PT. Gramer Indonesia uses the collected data for various purposes:
- To provide and maintain our Site.
- To respond to your inquiries, questions, and/or other requests.
- To provide customer support and fulfill your requests for products and services.
- To gather analysis or valuable information so that we can improve our Site.
- To monitor the usage of our Site.
- To detect, prevent, and address technical issues.
3. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data stored on our Site.
4. Sharing Your Personal Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site (e.g., website hosting or chat services), sharing your information with these third parties for those limited purposes provided that you have given us your permission.
We may also disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation.
5. Your Rights
You have the right to access, update, or delete the information we have on you. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Main Showroom: Jl. Gajah Mada No.93A, Jakarta Barat, DKI Jakarta 11140, Indonesia Phone: +62 216334645
- Head Office: Jl. Yos Sudarso No.20, Bumi Waras, Kota Bandar Lampung, Lampung 35226, Indonesia Phone: